Case Study: Quality Rescue After a Supplier QA Failure

Client: [CLIENT NAME / INDUSTRY, e.g. semiconductor equipment manufacturer]

The challenge

[CLIENT] discovered [DEFECT TYPE, e.g. out-of-tolerance bores / surface defects] on a received lot of [PART DESCRIPTION]. Incoming inspection rejected [X]% of parts, threatening a line-down event.

What we did

We contained the lot, ran a full CMM audit to separate good from bad, identified the drifting characteristic, and performed [100% sort / re-work] to bridge supply while a corrected lot was produced. Root cause and corrective action were documented with the client.

Outcome

• Defect rate reduced from [X]% to [Y]% after corrective action
• [N] parts rescued and returned to line within [DAYS] days
• Full dimensional report and corrective-action record delivered

"[CLIENT TESTIMONIAL — to be provided]" — [CONTACT NAME, TITLE]